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  Dear Readers,

Customer Satisfaction is important to us and we take pride to attend to our customers and go that extra mile to put a smile on their face. The things that we do and shall continue to do eg. acquire titles requested by them, mail tracking with SingPost to reduce the delivery time, special delivery to customer's home, prompt response to assist them and more.... We would like to share our member's comments and encouragements.

Comments from members of public and HomePal members are sorted by latest dates. Sincerely, check them out and see what they had said, learn from them directly. Customers say it all!

If you wish to contribute to this page, feel free to send your comments to our customer service.

HomePal Team

  "The service provided by Homepal is second to none in the industry. He will go out of his way to accede to your request, of course, if it is possible! Also the library of discs available at Homepal is so extensive that it is possible to find discs of any language if they are available in Singapore. Keep up the good work Homepal and may your dedicated service last for a long, long time!"
  By: Sakina Bee (Woodlands Circle),
"I like to take this chance to compliment on Homepal excellent customer service. Not only has it provided me an exhaustive range of movie/drama choices, it was done through a seamless and hassle-free rental process. Considering how lazy I am, this rental system is godsend. On top of that, there are efficient responses to enquires (yes, replies to your email at near midnight! talking about dedicated services). And recently I have witnessed the prompt & fair decisiveness of customer service upon an unfortunate DVD issue and have to say am very impressed! 2 thumbs up!"
By: Lin Lin Ong (Astoria Park),
  "It's great to have such a service in Singapore. I've been an ardent member of Netflix in the US for four years and I've always loved it. It's nice to know ...have adopted the concept of online DVD movie rentals.
I've been using your service for a few days now, and I must say that you guys are pretty efficient. You also have a good growing collection of Tamil movies, much better than some of the other... I hope you don't stop getting more titles. I also hope you look into getting more of the older titles. I am sure there'll be a high demand for them from the Indian community."

  By: Geetha (Woodlands Park),
"I would like to take this opportunity to say that HomePal has done an excellent job with the movie rental service. Your prompt deliveries, fabulous collection, a seemless 'n easy rental process and good customer service. And not to mention your instant replies :-) I really didnt' think you guys will reply at 10 in the night. Thank you homepal, keep up the good work!"
By: Vinoth (Marine Vista),
  "I am currently subscribing with.... and your services, and I am quite please with your collection of DVDs, there are wide variety of choices and some movies are unexpectedly found at your site but not at.... Thanks for the great choice of titles. To me, this is really a one-stop rental service!"
  By: Shirley Tan (Marine Terrace),
"Frankly, I am very happy with HomePal cos the DVD library is updated at least once or twice a week and that you will try to accommodate the requests of customers for titles that they would like to see. I think you would have already known that I am a TV drama series fan and so far, you have brought in Millinieum Season 1, Combat Season 1 & 2, Law & Order, X-Files Season 8, Battlestar Galactica Season 1 and many more...It is just fantastic --- great stuffs.
...Besides that, HomePal allows me to create different delivery queues so I can share with my friend by creating two different delivery groups so that he can watch as and when his shows arrive -- indirectly there is a cost sharing and also allow me to "rest" for a while before watching again..."

By: Larry Wee (Tampines),
  "Excellent wide range of collection, with varieties. Sure to keep me fully occupied! Keep up with the Korean Drama collections. Great site! "
  By: Jennifer Teo (Pasir Ris),
"My only regret is that I did not spot your service earlier (HomePal does not appear under G. Search for 'rent dvd online'). I am impressed with your range and delivery of latest titles, much better than .... Hope you can bring in more titles rated well by..... Meanwhile, keep up the good work."
By: Ms Gan (Jambol Place),
  "I applaud your prompt replies and abilities to solve the problem in the fastest possible way. You guys projected a view that you want your customer to feel that he is getting the best deal in terms of service and shows in town. No customer service come close to what you have done for me in the past few months. Thanks again HomePal!"
  By: Jaime (Serangoon),
"You guys are lightning quick in replying to your customers... not even call centers are so fast in replying to their customers... keep up the great work... and am happy to be ur customer..."
By: Khozema (Sin Ming),
  "THANKS for your reply. I really admire the way in which you communicate. Your explanations are clear and complete. Keep up the good work! Other companies should learn from you!"
  By: Farhana (Punggol),
"I applaud your prompt response on my query. I am equally delighted that my mail was replied to even on weekends. I commend HomePal on this effort."
By: Denis K (Pasir Ris),
  "Impressed with the excellent & efficient customer services that you provided in term on customer enquiries, different types of movie cater to the public and also my favourite "Coming Soon" section."
  By: B.L (CCK),
"Although the incident itself was uncomfortable, I am impressed in the way you have investigated the matter and in the way you have taken actions to prevent it to happen again. Thank you for your excellent customer service."
By: Markku (Wilkie Road),
"I am pleased with the large selection of DVDs you have. Even Karaoke Music selections have grown. Your customer service is really fantastic, always willing to help your customers. I do not intend to seek other DVD Rentals as HomePal has satisfied my conditions and expectations. HomePal keep up the good work!"
By: James H (Clementi),
  "Extremely prompt, efficient and attentive customer service were given to me all these while. Requests, comments and feeback were taken seriously to improve and satisfy, and I'm very proud to be a customer of HomePal! One of the most initiative & flexible people around who are willing to go way out to help. I will definitely recommend more friends to sign up and pls keep up the good work!"
  By: Evangeline (Sembawang),
"The Critics and Comments feature is really helpful. It tells me the critics/comments of other viewers and gives me insight whether to include to my viewing queue."
By: Kiat Kee (Marine Parade),
  "I'm really impress and appreciate your customer service which is very effective and quick! Good on you...keep up the good work!"
  By: Elizabeth Teh (Woodland),
  "Two Thumbs Up for you guys!"
  By: Raymond Lee(Jurong West),
  "...On the other hand, HomePal does have very good customer service and I was pleasantly surprised when you delivered the discs to my home on Sunday Morning..."
  By: Shaun (SengKang),
  "Excellent customer service!"
  By: T. Kumar (Pasir Ris),
  "Thank you for your prompt response to assist me in joining as a member."
  By: Noorani M(Woodland),
  "The 'refer friend discount' is a flexible way to reward loyal members and for friends who would like to have the movie experience. I hope you will continue with this program."
  By: Mani Vasu(Serangoon),
  "The multiple rental queue concept is really cool!! I can select movies to suit my family viewing needs.....Barnie for the kids and real movies for my husband and I."
  By: Madam Tan BB (Woodland),
  "I was quite surprised to found out such DVD rental service made available for the locals. It is something different experience from renting from the shop. I like the service. Your customer is very prompt in response, do you guys sleep?"
  By: Supramaniam(Simei),
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