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HomePal Privacy Policy

This site is owned and operated by HomePal Pte. Ltd. Your privacy on the Internet is of the utmost importance to us. We want to make your experience online satisfying and safe. Since we gather certain types of information about our members, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

This notice describes the HomePal privacy policy. By visiting/joining HomePal, you are accepting the practices described in this Privacy Policy.

Personal Information

The information we learn from members help us to improve the HomePal site and membership experience. In order to use this website, customer must first complete the membership registration form in 3 steps plus 1 optional step. During registration, customer is required to give the following information.

Step 1: Customer is required to provide personal details as follow:
  • NRIC No/Fin No,
  • Full name,
  • Salutation,
  • Gender,
  • Date of birth,
  • Email address.

    In general, the purpose of gathering the above details are to ensure the following:
     - You are 18 of age or above.
     - One Free Trial per household.
     - One membership per person.

    Step 2: Customer is required to provide contact details as follow:
  • Postal address,
  • Postal code,
  • Home or handphone or office phone number.

    In general, the purpose of gathering the above details are to:
     - Process member's movie rental orders.
     - Communicate with members on the delivery status.
     - Enable urgent contact with members in regards to account or billing issue.

    Note: To keep your personal details up-to-date, sign-in and select the "My Account" menu and follow the appropriate links, and make the neccessary update.

    Account and Billing matters

    Step 3: Customer is required to provide the following information:
  • Select the preferred membership plan, payment method and read & agreed to the Terms and Conditions before proceed to next stage.
  • HomePal will not request nor store your Credit Card details.
  • HomePal has engaged this highly sensitive service to the Credit Card Payment Company who is specialised and competent in processing your Credit Card payment.
  • HomePal is confident that your Credit Card details will be secured and protected by the Credit Card Payment Company (an international company with global presence), which already have all the neccessary privacy and security protection in-place.
  • Your Futurepay and any credit card agreement is between you and the Credit Card Payment Company, and you will only require to provide your Credit Card details in their secured website. HomePal will only be notified on the result of payment.

    Survey Information

    Step 4: These are the optional information which members are not obliged to answer. The information ranges from personal preferences on movie genres, actors, family, education and career, which are in the form of questionnaires and surveys. We receive and store this information you have entered in our database. This information will not be disclosed to any third party, but solely use by us and help us to understand you better, to make movie recommendations to you.

    Rental Queue Information

    We anonymously evaluate requests from member rental queues so we can make effective inventory purchasing decisions. Your rental queue information is private and is totally not visible to other members.


    HomePal uses MD5 algorithm to encrypt sensitive information to protect your privacy during the transmission of the information to Credit Card Company. The MD5 algorithm is intended for digital signature applications, where a large file must be "compressed" in a secure manner before being encrypted with a private (secret) key under a public-key cryptosystem such as RSA. In essence, MD5 is a way to verify data integrity, and is much more reliable than checksum and many other commonly used methods.

    It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off or clear cache when finished using HomePal from a shared or public computer


    When you sign in to the HomePal website, a "cookie" is placed in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. We need this to keep track of your login ID so that it remembers your login ID the next time you visit HomePal. We also use it to maintain the ON or OFF state of the images.

    A cookie can't read data from your hard disk or read cookie files created by other sites. If your browser is set not to accept cookies, you will not be able to use the HomePal site or service properly. We do not allow any third party tracking cookies on our site.

    Age Restriction

    HomePal's subscription service is intended for adult age 18 and older. If you are under 18, you may use HomePal only with involvement of a parent or guardian.

    Condition of use

    If you choose to visit HomePal, your visit and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of Singapore. If you have any concern about privacy at HomePal, please send us a thorough description to, and we will try to resolve it. Our business changes constantly. This Policy and the Terms and Conditions will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. We may/may not email periodic reminders of our policies and conditions, but it is your interest to check our website frequently to see recent changes.

    HomePal WILL NOT release information about our members to any third party, however we reserve the right to disclose information when required by law.

    Terms v.1.0 effective 10/10/03
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